OUR GUARANTEE
Custom audio (intros, outros, bumpers, general voiceovers, radio sweeepers, custom phone messages on hold and phone prompts):
If we make a mistake or if you're unhappy with the custom audio we produce for you, we'll recut it (up to 2 revisions after the first version we deliver). Contact us within 48 hours of receiving the initial email notification from us telling you that your audio is ready. We'll revise your audio. By the way, if we don't understand something in your script, we'll contact you before we produce it. Also, if there's an obvious typo, we'll correct it before producing the audio. If you decide to change the script or instructions after we've produced it, we will recut your audio at an additional charge (we'll provide a quote based on the revisions needed).
Audio editing and Enhancing:
If there's something you don't like about the audio we edited, added to and/or enhance for you, contact us within 48 hours of receiving our email notification that it's ready. We'll examine your audio and try to improve it if we can, or we'll give you an explanation of why we can't. For example, if you contact us about words (or sections) we missed that you want edited out of your recording, we can definitely take care of that. However, if you contact us about removing a loud thud that covers up some spoken words, we probably can't enhance it any more than we already have. We'll certainly re-examine the audio, but we may not be able to improve it.
Because of the amount of time we put into a project, we don't offer a refund.
